Privacy Policy

INTRODUCTION

Richmond Hospital Foundation ( “we”, “us”, “our”, or the “Foundation”) is committed to respecting and protecting the personal information of our donors, volunteers, vendors, and visitors to our website (“you”).

This Privacy Policy explains the types of information, including personal information, we may collect or you may provide to us including as a user of our website www.richmondhospitalfoundation.com (“Website”), a donor, vendor, volunteer or otherwise through your interactions with the Foundation, as well as our practices relating to the collection, use, and disclosure of that information.

Please read this policy carefully to understand how we collect, use, and disclose your information. By using our Website or providing your personal information to us, you acknowledge and agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use the Website or provide your personal information to the Foundation.

INFORMATION COLLECTION

We use different methods to collect your information, including through:

  • Direct interactions with you when you provide your information to us – for example we collect information from donors when they make a donation, we collect information from volunteers when they submit volunteer applications, we collect information from website visitors when they submit an online form on our Website, and we collect information from donors, volunteers, vendors and website visitors when they correspond with us by phone, email, or otherwise.
  • Automated technologies or interactions – as website visitors navigate through our Website, information collected automatically may include usage details, IP addresses, device information, and information collected through cookies, web beacons, and other tracking technologies.
  • Third parties – we may collect information about volunteers from third parties when we conduct background or reference checks.

Information You Provide to Us

We collect the following types of information that you provide to us.

  • The information we collect directly from donors may include information that you provide when making a donation on our Website, via telephone or in-person, including your name, email address and mailing address. We do not have access to any payment information once the transaction is processed. This is managed by our third-party payment processor.
  • The information we collect directly from volunteers may include information that you provide when applying for a volunteer position, such as your name, contact information, year of birth, and volunteering history.
  • The information we collect directly from vendors may include information you provide as part of a transaction with us, such as your name, address and contact information
  • The information we collect directly from website visitors may include information that you provide when completing a survey or otherwise submitting information on our Website, including your name and contact information.
  • We may also collect the following additional information directly from donors, volunteers, vendors and website visitors:
    • Records and copies of your correspondence (including email addresses), if you contact us;
    • Contact information

Information Collected Automatically (For Website Visitors Only)

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use
    on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

In some cases, user non-personal information may be automatically collected through the standard operation of our internet servers or through the use of “cookies”. A cookie is a small piece of data that is sent to a user’s Internet browser from a web server and stored on a user’s computer’s hard drive. A cookie cannot read data from a computer hard disk or read cookie files created by other websites. The Website uses cookies to enable the functions of the Website and for tracking performance. Users can choose whether to accept cookies by changing the setting of their Internet browser.

Note that declining cookies may adversely impact Website performance. You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the Website. For more information on cookies and how to disable cookies visit https://youradchoices.ca/en/tools

We may use Google Analytics to track performance on the Website. Google Analytics uses persistent cookies to track visitor sessions, visitors across multiple sessions, and referral sources to the Website. The Foundation also tracks the performance of promotional links to the Website using Google Analytics. In compliance with the Google Analytics Terms of Service, at no time is personally identifiable information passed to Google Analytics. Google Analytics stores its data within the United States of America and is subject to United States laws. The Foundation uses this data to understand the performance of the Website. Those wishing to opt out of Google Analytics data collection should use the Google Analytics Opt-out Browser Add-on. Please consult Google’s privacy policy at https://policies.google.com/privacy for details about any information collected by Google through Google Analytics.

Information Collected from Third Parties (For Volunteers Only)

We may receive information about volunteers from third parties, such as when we conduct reference or background checks.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information, as follows.

  • We use donor information to process donations and maintain records of our contributions
  • We use volunteer information to assess volunteer applications.
  • We use vendor information to complete transactions with vendors.
  • We use website visitor information to ensure our website displays correctly and for us to properly optimize the website experience.

We also use donor, volunteer, vendor and website visitor information for the following purposes:

  • To fulfill the purposes for which you provided the information or that were described when it was collected.
  • To send you marketing or promotional materials. You may unsubscribe from receiving these messages at any time by clicking the link in the email sent to you or by contacting us (see below).
  • To carry out our obligations and enforce our rights arising from any contracts with you or to comply with legal requirements.
  • To notify you about changes to our Website, programs or services.
  • For any other reasonable purpose to which you consent.

SHARING YOUR INFORMATION

We will not sell your information to anyone. We will only share your information as follows:

  • To contractors, service providers, third-party processors, and other third parties we use to provide support for our operations.
  • As may be required by law or as legitimately requested by law enforcement.
  • For any other reasonable purpose to which you consent.

    ACCESSING, CORRECTING, AND DELETING YOUR PERSONAL INFORMATION

    The Foundation makes all reasonable efforts to keep your personal information complete, up-to-date and accurate. You may contact our Privacy Officer using the contact information provided below to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may also need to retain certain information as otherwise required by law.

    The Foundation will make reasonable efforts to respond to your request as soon as practicable, or in any event, in compliance with applicable laws. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

      DATA SECURITY

      The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We and our IT suppliers follow industry recognized standards on information security management to safeguard your information. Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we follow all legal requirements and do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

        DATA TRANSFERS

        We use service providers who may be located in Canada or other countries. In choosing these service providers, we strive to deal with jurisdictions with strong privacy laws. We require that service providers offer an acceptable level of data security and otherwise process your information in accordance with Canadian law and our instructions. However, when your information may be located outside Canada it will be subject to local law, which may be less protective of your data than Canadian laws, and under the jurisdiction of local law enforcement.

          DATA RETENTION

          Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose.

            LINKS TO THIRD-PARTY WEBSITES

            The Website may contain links to and from the websites of our partner networks, advertisers, and service providers. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them may have their own privacy policies and that we do not accept any responsibility or liability for these notices or for any personal information that may be collected through these websites or services, such as contact and location data. Please check these notices before you submit any personal information to these websites or use any such third-party services.

              CHILDREN’S INFORMATION

              Individuals under the age of 16 must not submit any personal information to the Foundation without parental consent. We do not knowingly collect personal information from any person who is under the age of 16. If it comes to our attention that we have collected personal information from a person under the age of 16 without parental consent, we will delete this information as soon as reasonably possible. If you have reason to believe that this has occurred, please contact our Privacy Officer (see contact details below).

                CHANGES TO OUR PRIVACY POLICY

                The Foundation may update this Privacy Policy from time to time for any reason whatsoever. We encourage you to periodically review this Privacy Policy in order to stay informed of how the Foundation is protecting your personal information. Each time this Privacy Policy is amended, the “Last Updated” date at the beginning of the Privacy Policy will be revised.

                Your continued use of our Website or provision of personal information to the Foundation after we make changes indicates that you accept and consent to those changes.

                  CONTACT INFORMATION AND COMPLAINTS

                  To ask questions or comment about this privacy policy and our privacy practices, contact our Privacy Officer at privacy@richmondhospitalfoundation.com